Houston Fire Department Station 8 is located near downtown Houston and services Montrose, Third Ward, and Fifth Ward. During Hurricane Harvey and previous floods, such as the Memorial Day flood in 2015, firefighters say that they conducted a lot of rescues of people who got stuck in their cars as flood waters rose.
After wading through the water, HFD requires that firefighters turn in all their gear to be cleaned and tested for bacteria, as flood water is incredibly dirty. Joseph Medina recalls that they would tell residents who lived in apartment buildings to go to a higher floor if the water was rising and wait for a boat. On the third day, Thomas Wolcott remembers being sent to Dobie High School to provide medical services to evacuees at the shelter. Medina says that he felt more prepared for Harvey because unlike previous floods that were sudden and unexpected, they were able to plan for this flood. He also agrees that the city is more prepared for future floods as they have added more boats and high water vehicles to their fleet. Medina also talks about how he his family called him when water entered their home and about how he was unable to help them. Wolcott and Bailey both mentioned that the most difficult part of the flood was seeing all the things that people lost in the disaster, from homes and cars to memories and valuable possessions. In a separate interview, Erica Czyz recalls being at Sam Houston State University during Hurricane Ike and losing power for more than a week. David Rocha says that before Harvey hit, the fire station made sure that the needed equipment was prepped. Czyz also says that they were called out several times to rescue people from their cars in downtown. During a more minor flood event, the call volume at the first station is around a thousand calls a day. With Harvey, Rocha says they reached that level within two hours. With other floods, the water typically receded within a few hours, but this did not happen with Harvey. The fire station was also short staffed during the flood and this forced them to fight a fire without the proper resources. At the end of the conversation, Chief Don Larson says that he most important thing for residents to do is to get flood insurance.
Interviewee: Joseph Medina, Thomas Wolcott, Wes Bailey, David Rocha, Erica Czyz, Chief Don Larson
Interview Date: November 1, 2018
Interview Location: Houston Fire Department Station 8
Interviewer: John Huynh, Debbie Harwell
INTERVIEWER: Today is November 1, 2018. I’m John Huynh from University of Houston. We are at Station 8 recording for the Harvey memories project.
JH: And I will get to all your names here. Please state your full name one by one.
JM: I’m Joseph Medina.
TW: Thomas Wolcott.
WB: Wes Bailey.
JH: When and where were you born?
JM: Houston, Texas. You need the date and everything?
JH: It’s fine.
TW: Beaumont, Texas. Saint Elizabeth. December 12, 1988.
WB: I was born in Madisonville, Texas in 1986.
JH: Did you always want to be involved in the fire department or EMS? What inspired you to become involved in this?
JM: Well, my dad was in Houston Fire Department [0:01:00]. He spent 34 years in. That’s why I wanted to join.
TW: Yeah, I’ve always wanted to be a firefighter since I was a little kid — thought it was pretty cool, putting out fires and Dalmatians and everything.
WB: No, I just heard some guys were going to take a test, and so I thought I’d just take the test and see how it turned out. That was like 9 years ago, and I never any inclination to be a fireman.
JM: Big word.
JH: So when did you begin working with the fire department, EMS? And what is your current role right now?
JM: I started six years ago here. Right now, I’m a firefighter-paramedic, so.
TW: I’ve been with them four years now. I’m a firefighter-EMT.
WB: I got hired in January 2009. And I’m an engineer-operator and driver. And I drive the ambulance here at the station.
JH: [0:02:00] Have you experienced any earlier storms or natural disasters that needed evacuations prior to Harvey?
JM: I worked the Tax Day flood and the Memorial Day flood in previous years.
TW: I was involved in those two days, too, and Rita and Ike back — we didn’t evacuate. We stayed.
WB: I worked the same two floods. I was located at Station 7 for those.
JH: Prior to Harvey’s arrival, what do you at the station to prepare? Like where were you working back then?
JM: Oh, I think I was here.
WB: Yeah, we were both here that day.
JH: Were there any preparations to prepare before the storm came?
JM: I think we did.
TW: Yeah, we — like we prepare for like any major flood that we’re expecting to have — evacuation [0:03:00] routes and you know, just checking to see or make sure — well, we check every day anyways — where our life preservers are and throw bags are — for when people are like in a canal. You just throw a bag of rope to them and make sure all that’s ready to go.
JH: I see.
WB: We actually have a hurricane, like, protocol. So at the beginning of the year — every year, because we’re so prone to have hurricanes, we go and we check for like dead trees and limbs. And we have tape and like orange spray paint if we have to do search afterwards, so we know like this building’s been searched already. Move to the next building. And you can — if there’s new people found or hazards, so we start doing that every spring.
JH: What area does Station 8 service? And did that change for Harvey?
JM: Primarily, we’re in downtown. We do serve a lot of the midtown area as well — and First Ward.
TW: Montrose area. Third Ward, too.
JM: Personally, on the squad [0:04:00], that’s where I was working at — the paramedic squad. We went down to 45 South and the Beltway. They had us stationed out there pretty much all night from about 11:00 to about 12:00 I the afternoon the next day. We didn’t work downtown at all that night, so they had us down there.
JH: Did the station flood or lose any power during that time?
TW: No, actually, we had high-water rescue vehicles stationed here. We ended up having like 36 people that stayed here. We had half of Station 7 was located here.
JM: Yeah, Station 7 got flooded.
TW: Yeah, they got flooded. They went — Station 7 went to 25, and they went to Station 8.
WB: So Station 7, it floods regardless. So during the Memorial Day flood, it flooded. And so before Hurricane Harvey came, we actually came here in advance. So our pumper went to Station 25, and our ladder truck and our ambulance came here. And then it did flood.
JM: They’re located in midtown.
TW: Yeah, Elgin and Austin [0:05:00].
WB: 1402 Elgin.
TW: Yeah. So yeah, we’re a little island. We don’t have — we didn’t have any flooding.
JM: I think the power went out, but the generators —
TW: It went out. The generators went — were going out off and on, so we had to work on the generators.
JM: Malfunctions going on.
JH: So I know downtown there are places that were flooded.
TW: Yeah.
JH: At that point, were you expecting to be called out to deal with the high water or anyone in it?
JM: Yeah, from the previous floods that we’ve dealt with, we always get called out to deal with that.
TW: Yeah.
JM: Mostly, it’s people stuck in their — in their vehicles.
TW: Yeah.
JH: I see.
JM: In high water.
JH: Were you wading in the water to reach them?
JM: That — well, yeah, previous times, too. That’s pretty normal.
JH: Because the question is because I did a report on water bacteria, and I was wondering if you have anything to deal with that? Because I know some of the water was coming out of the —
JM: Yeah. Oh, yeah.
TW: We had to turn in all our — all our [0:06:00] gear that we’d used during Harvey. We had to turn it all in and document it, so it’d go off and get cleaned and tested.
JH: I see.
JM: Yeah, we don’t have anything separate to use specifically for that. But we deal with it a lot. They did give us shots though.
TW: Yeah.
JH: Okay.
JM: [Unclear, 0:06:15] shots.
JH: What did you see as the water rose? At that point, what were you thinking? Because we just know it was a big storm. We didn’t know how much water was going to come up.
WB: The storm came in at night. So for me anyways, I was asleep. I actually had a really slow day, because the ambulance — downtown, most of the people were gone. A lot of the homes, people, I think, were in shelters. So there wasn’t really much happening. And then, I think, at midnight was when we had our first call after — we had like a four-hour break with no calls at all. And around midnight is the first time I really left the station. And then we got — we got dispatched somewhere like a half a mile over here, and we couldn’t get to the car. And so we had the high-water rescue vehicles [0:07:00] here. And they came out to help us. And we’d load up in those and drive. That’s the — the flooding didn’t start until late.
JM: I think we were actually watching a fight that day.
WB: Yeah, that’s right. There was a UFC fight that night.
JM: [Unclear, 0:07:20]?
TW: Yeah, [unclear, 0:07:21].
JH: Some of you have mentioned evacuations and that you didn’t have too many of them. I know you mentioned about the person in the car. But were there any other ones in the apartments or anything?
JM: There were — there were — we were getting calls for it, but I mean, there’s nothing we can — you know, usually, on the apartments, we just would be like, “Hey, you know, go up to the next level if you haven’t.” For the most part, we didn’t —
TW: If you don’t have high motor vehicle, you can’t really evacuate [0:08:00] them as well. You know, you have to just get them to higher levels of the apartment. You just help them get them and their loved ones up to the next floor or the next one until a boat can come or one of those vehicles could get there to them.
JM: Yeah, when we went down to — well, we were at — that night, they had us on the freeway, and we were staged. So we’re supposed to be ALS people. And they were bringing us patients that were like having chest pains and stuff. They were evacuated from their houses, because down there, it got hit pretty bad. And so that’s what we were waiting on. We were waiting for the high-water vehicles and the boats to get them and then bring them to us. And a lot of the high-water vehicles went out. There was like five.
TW: And then they would get — they would load them on METRO busses. And they’d bus them to downtown.
WB: Yeah, I think — was it Hovey? The high school down there?
TW: Hobby?
JM: Dobie.
WB: Dobie.
TW: Dobie, yeah, Dobie.
WB: That’s it. Dobie High School.
TW: Yeah.
WB: They were sending a lot of people there.
TW: We — the ambulance, they [0:09:00] — on our third day, David Rocha and I, we got put on the ambulance. And then they sent us to Dobie High School to be the — one of the basic crews, because there was I don’t know how many people there. There was well over a thousand — maybe around 2,000 people that was taking shelter there. So they had to have medic units and BLS units there in case something happened to any one of those people. Because a lot of people, they evacuated. And they can’t grab all their prescription medicine. So they have existing medical conditions. And if something happened during that storm, they didn’t have their medications. So we would have to be there, basically, on stand-by in case something medically went wrong with them.
JH: I see. And were any of you involved in evacuation orders? Some parts of the city had mandatory evacuations.
WB: You’re talking about personally or while we were at work?
JH: Both.
WB: Not mandatory, no.
JM: No, they didn’t make it —
WB: The only thing I [0:10:00] did close was I went to the same staging area down on 45 and Edgebrook. It was just the island basically, because 45 is lifted. And everything down below is kind of flooded. And we had — like a — I don’t know, 2-year-old girl on a respirator. And she lost power at her house, and so she was running her batteries. And they were afraid her batteries were going to go dead. So we just helped get her to the hospital, so she could have constant electricity to her respirator. But I mean, that wasn’t mandatory. That was — she needed to get out of there.
JH: So I heard you mention earlier that you were involved in the Tax Day and the Memorial Day floods. How did Harvey compare to the previous flooding or storms that you witnessed?
JM: We seemed a little bit more prepared for Harvey to be honest with you. It didn’t seem like it was that prepared, but it was — it was better than what we had Tax Day and Memorial Day. Because we didn’t have anything. We didn’t — we weren’t even expecting it. It just kind of happened.
TW: Yeah.
WB: Memorial Day flood, there was a Rockets game that let out right about the same time as the flooding [0:11:00]. And so it was all sorts of people driving through high water and cars stranded. And we had guys coming up to our fire station walking through the sidewalks. There was a guy canoeing down the street. I mean, it was a little more chaotic.
JH: I see. During Harvey, there were people calling in to offer their assistance with the EMS and the fire department. Did you have anybody call in to help you? Because some people, citizens, had boats.
WB: We had a guy — so we were over here parked, waiting on one of our high-water dump trucks. And we had a guy come in his supped-up, jacked-up truck and asked if we needed his help. And we just — we told him no, because we didn’t know the guy from Adam. And we had a truck coming, so that’s the closest I ever had [0:12:00].
JM: I hadn’t either.
JH: Going off with that you mentioned, you thought we were better prepared with Harvey. Do you think we would be much more prepared for future storms?
TW: Yeah, absolutely.
JM: Yeah, they’ve added quite a few more high-water vehicles and boats — the kind of boats they would need.
TM: There’s teams that they’re coming up with for rescue and stuff for —
JM: Water rescues.
TM: Yeah.
JH: You mentioned EMS and what going to work was like. Do you have family or children?
JM: Oh, yeah, I have two daughters. I’m married, so yeah, they were at home. House got — they were calling me, “Hey, we got water coming in.” It’s kind of like, “Hey [0:13:00], you know, I can’t really do anything, so.” But she handled it pretty well. One of my neighbors went over there and helped her out, too. So it worked out.
TW: My house was fine thankfully. I didn’t have any flooding.
WB: I live an hour and a half north of here, so we just got a lot of rain.
JH: Okay. Was there anything you remember really well during the storm? Is there anything you remembered?
JM: During Harvey?
JH: Yeah.
JM: Couldn’t make it home.
TW: I remember fighting this fire blocks away from here on our third day here. It was a high-rise fire. Fire was on the first and second floor during that. And then leaving towards the middle school or high school for the Dobie, being stand-by for that [0:14:00].
JH: Anything really difficult that you experienced?
TW: Yeah, seeing a lot of people lose their homes. I remember going — after the storm going back home to the Beaumont area and helping people — well, like 90-year-old people having their whole life and their homes and stuff — and just stuff they can never get back. Money can’t — losing memories and pictures of their lives or children’s lives or grandkids’ lives and their parents. I mean, just generations of possessions just gone, you know, from the floodwaters. And that’s sad — helping them clean out their house and seeing people’s look in their face when they’re — they lost everything.
WB: I think, after the fact, it kind of struck me more, because I remember driving down 45 at midnight and seeing like car dealerships with brand-new [0:15:00] cars halfway under water. And I drove home the next day — and seeing the feeder roads just full of flooded cars. And I didn’t — I don’t live here, so when I got home, it was kind of like back to normal. When I came back and then — like a weekend afterwards, I came down [unclear, 0:15:14] people gut houses. And then just two months ago, I actually came down and helped a family with a group with our church. And they didn’t have flood insurance, and they were still out of their home, so.
And then there’s a lady that lives in an apartment over here. We had a call for her one night. She fell. And she told me — she lives in an apartment by herself. She’s in her 80’s. And she lived in a home over in Memorial for years and years. And her house flooded, and she lost everything. And so she’s living over here. So there’s still reminders I see even today.
JH: How did you feel about how the City of Houston [0:16:00] decided or prepared for Hurricane Harvey? Because I heard there was some backlash on like people outside of Houston — in particular, like how we handled things.
TW: Like not evacuating?
JH: Yeah, I heard a lot — like that was one of the big backlashes I heard outside of Houston. How did you guys feel about that?
JM: I mean, we’ve never really had anything like this before, so I mean, it’s — what was it? 100-year flood. I mean, now that we’re seeing —
TW: [Unclear, 0:16:26] 500-year flood.
JM: Now that we’re seeing, you know, what’s — I mean, nobody really expected the magnitude of what happened, so I mean, I’m — I can’t say, “Hey, we should have evacuated,” because you know —
TW: And in hindsight, you can say that. In hindsight, you can say everyone should have been out of here. It’d have been less deaths, less rescues. But you know, you can’t look at it that way. You just got to look how you can prepare better for the next storm.
JM: You got to keep on keeping on.
TW: Yeah.
JM: Life’s a garden. Dig it [0:17:00].
DH: Is that you?
TW: No, ma’am. We’re out of service.
DH: Did you all work [unclear, 0:17:25]?
TW: No, they said — I’ll tell you. They send — they send guys — specialty guys that work over across the street that man the AMBUS for that area.
JM: [Unclear, 0:17:40] got overtime.
TW: Yeah, and then they were giving out overtime for going over there. So you had to sign up for it. And they usually gave them to the guys that had been in longer. But we [unclear, 0:17:52] really make calls over there from time to time.
WB: Oh, yeah.
TW: But we didn’t — we were never staged there. Like we were — we were staged at Dobie High School, because we got flooded [0:18:00] in. High-water rescues had to come relieve us — had to change out firefighters, so they had to bring new firefighters and take the old firefighters out. We were stuck there for like two days.
JM: I tried reaching y’all, but [unclear, 0:18:12].
JH: Were there any protocols, in particular, for hotels?
JM: Getting people to hotels? Or —
JH: Out of hotels.
JM: Oh, evacuating. We didn’t have to evacuate anybody from any of the downtown hotels. And as far as like protocol for it, I don’t believe we have one for evacuating —
WB: It’s no different than an apartment complex.
TW: It’s the same thing — get them to higher ground until a rescue boat or high-water vehicle could come and get them out. Just keep them high and dry and safe until a better opportunity arises to get them out [0:19:00].
JH: I know you guys were on call for a time. But during your time in between, were you trying to call family or friends?
TW: Yeah.
JM: Yeah, I was — I couldn’t get in touch with my sister, but her house got flooded pretty bad, too. She got like six feet of water in her house. But we both live — me and my sister live pretty close to Dobie High School, so my house flooded — fared a little better. But yeah, she was stuck in there for a while. But luckily, her and my niece were able to go the neighbor’s house. And they have a two-story, so they let them in. And they went up to the second floor until the boats got there.
JH: Were there any lessons that you guys picked up [0:20:00] over the past few storms and particularly Harvey that you think could help you later in future storms?
JM: I mean, I don’t — I can’t say — I mean, usually, we just do what the guy in the white shirt says. So you know, he’s the one who has to make the decisions and keep everybody safe.
WB: They’re not — like storms like Harvey, they’re not real dynamic. Like there was maybe some swift water rescues — maybe a few of them, but they’re — they’re slow-developing. You know what I mean? Until like a levee breaks or something, but there’s time to think and discuss. It’s not like you got to just jump on it right away, you know.
TW: When we know there’s floods that are happening, we get all of our water rescue stuff that’s on our pumper. We get it ready to go. We usually put it in the cab with us. Like our throw ropes, we’ll have that in the cab with us. We’ll have our life preservers in the cab with us, so they’re ready to go. We’ve done [0:21:00] that for a long time. We’ve had floods before — nothing of this magnitude but enough to have a plan of action — quick plan of action if we need to act quick. So we had that in place, and I mean, I have a thing of waders in my locker now. So I can save my clothes and stuff and not be all in that nasty water, but — so.
JH: Is there anything we have not asked that you feel might be important for people to know about the EMS or about the hurricane? Like any storm preparations?
WB: Like if we could give advice to prepare? Is that what you’re asking?
JH: Yeah, like advice in general to the people or like for —
JM: Buy flood insurance.
TW: Flood insurance is [0:22:00] important, man. I’ve been through three — through two other hurricanes before this one. And we’d lost power for a month, and I know to have water on hand. Always have some water on hand. If you know a hurricane’s coming, get as much water as you can or just get it from your tap, you know. Run your bath water and let — in case you have no water, because you’ll go to the stores. And you won’t find a water bottle in any store around. So you got to get water from when you can. Fill your bathtub up if you have to, you know. Do stuff like that.
Have an escape route. Have a way to get out. Have an evacuation route, you know. Have food on hand. Have a first aid kit, you know. Always have — try to always have a plan for it. And you just got to adapt and overcome it. Don’t go in your attic if your house is flooding. It’s a big thing. Don’t do that, because that’s just a death trap. You have nowhere — once you’re in your attic and waters go over your [0:23:00] roof, you’re dead. You have no way to get out unless you happen to have a chainsaw in your attic or if someone’s on the other side opening it up from the other side. So you’ve got to know what not to do, too.
JH: So you recommend not to go in your attic. So if the second floor is starting to flood, how would —
TW: Get on your roof.
JH: Get on the roof.
TW: If you have no other option — you don’t have a boat. You get on your roof. I mean, if you have a lifejacket, absolutely have a life jacket on. Or get — I mean, tie off to your roof if you have to. But don’t go in your attic, because that’s — you have no way to get out once you’re in your attic. And that’s where a lot of people die. And people freak out, and that’s where they go. And then there’s nowhere to go after that.
JH: Well, thank you to all of you here for sharing your stories. And we appreciate [0:24:00] your participation in this project for us. With this recording, people can look back and see how to prepare and your stories about this event that happened.
TW: Yeah.
JH: Thank you.
TW: Where were you at?
JH: I was in Spring, Texas at my aunt’s house.
TW: Spring, okay. Did you experience flooding there?
JH: Luckily, we had the retention pool —
TW: Retention pond? Okay.
JH: Because the home developments there were very strict about making those retention pools out there.
TW: Yeah.
JH: So we didn’t really have much flooding. But like when we — when I was coming back down, I did see like the water marks when I was finally getting back on campus.
TW: Yeah, yeah.
JH: Funny thing is one of the Honors History professors — actually, Dr. Erwing — on Friday, my aunt called to pick me up around 11:00 [0:25:00]. And the — all my classes before — around 8:00 canceled, except Dr. Erwing, because he lived like across the street from the campus. And he’s like, “We’re going to have class. If you come to class, you get extra credit.” But I was like, “I can’t make it. My aunt’s coming, and she said that’s the only time she can make it,” so I had to get out.
DL: Thank y’all.
INTERVIEWER: Today is November 1, 2018. I’m John Huynh with University of Houston. We are at Station 8 recording for the Harvey memories project.
JH: We will ask some of the background questions here.
DR: Okay.
JH: Please state your full name.
DR: My name’s David Rocha.
EC: Erica Czyz.
JH: Please tell us when you were born.
DR: I was born May 30, 1988.
EC: September [0:26:00] 12, 1985.
JH: Did you always want to get involved with the fire department or EMS? Do you have any inspirations or anything?
EC: I did. I have family members that — up north that are in the fire department. I went to school to be a teacher and just wasn’t my ideal plan. I didn’t enjoy it very much. So I tried fire service, and I love it.
DR: Yeah, I actually had no clue. I was going to college to be a teacher as well. I got into teaching and stuff. And just something about wanting to help people more brought me to this, so I pursued it. And I loved it.
JH: When did you begin working with the Houston Fire Department and EMS? And what is your current role?
DR: So we both starting working — we’re in the same class. So we got hired at the same time, 2014 of March. So [0:27:00] we were going to be going on our fifth year in March coming up, so.
JH: Before Hurricane Harvey, had you ever experienced any earlier storms or natural disasters?
DR: Yes, I’ve been in Houston for 25 years, so I’ve — I know our history of flooding and how calm it is and stuff like that. So yeah, I’ve been a part of it — not as a fireman, but just as a citizen. So I kind of had an idea of what we were going to expect.
EC: When Hurricane Ike hit, I was actually going to school up at Sam Houston in Huntsville. And we housed refugees on campus in the Coliseum. We were without power. I know it was over a week. My parents that lived in Humble, Texas, they were over a month without power [0:28:00].
JH: Prior to the storm’s arrival, what had you guys prepared here at the station for Hurricane Harvey?
EC: On the apparatuses, we make sure we have our life jackets, our throw bags with rope in case we’re doing a water rescue.
DR: The city also came out with certain guidelines that they want us to follow to kind of read over again. We’re always training just for any type of emergency that may occur. And so knowing that Harvey was kind of on its way and stuff like that, we made sure to read over some guidelines again — make sure we knew — have certain equipment, you know, on the firetrucks and stuff like that. And then just [0:29:00] kind of get ourselves ready. Get our families ready — you know, that kind of stuff.
JH: Downtown had significant flooding and also everywhere else. Were you expected to go in and help people evacuate or get out of their cars?
EC: Multiple calls for someone trapped in their car. And we would go to assist them in about waist-deep water to get out of the vehicle.
DR: Yeah, and usually — so sometimes when we just have regular storms that kind of linger for a few hours — like our call volume throughout the day is about a thousand calls. When it’s a storm, we hit about seven or eight hundred in the first few hours. Harvey was no different, but it happened within two hours. So we [0:30:00] responded to I don’t even know how many countless, you know, high-water rescues. And when we’d get there, it was that. It was people in their cars that just didn’t realize that the water had come up that fast. And so you got to get out there — loading them up on our high-water rescue vehicle and then kind of kept going. It was one of those things. We’d start at one street. And then we’d see a line of cars, so you just kind of get off and then next one, next one. And you just try to help as many citizens along the way and come back. It was just an ongoing thing, so.
JH: Some of you were wading into the water, and you were soaked. And when you saw the water coming right out of the sewers, were there any protocols for that? Like for prevention of diseases and such [0:31:00]?
DR: Yeah, I mean, we, as EMTs, know — you know, this is going to happen. And we need to take care of ourselves as well. But it’s just one of those things. We’re kind of in the middle.
EC: It’s part of the job. We know what we signed up for, and if we need to help that person, we’re going to do it.
DR: Yeah, so it’s one of those things that’s hard. Like we — I saw it multiple times. We’d get off in the water, and you see trash on top of water. I mean, it’s just natural for everything to come up. And so we knew at the end of it we would have to have some kind of — like some shots or preventative stuff or whatever — go see doctors. And HFD really took care of our equipment. They are replacing some of that stuff, too. And so it was just one of those things. We had to react in the moment with an emergency. But we kind of had that in the back of our head.
JH: When the storm was rolling in at night, how did you guys react to [0:32:00] the amount of water rising?
EC: It was — I was actually — that night, I was driving the ambulance. And I remember specifically when it started raining. We had got a call to one of the gas stations where we normally go. And we had put on our fire boots instead of our regular boots, because the water was about three inches maybe. And in the 15 minutes we were at this call at this gas station, we walked back outside, and the water was already about a foot high. We had a hard time just getting back to the station.
DR: And then that same night — our ambulance is one of the busiest in the city, so we knew she would be out making a ton of calls because of the rain and stuff. So we get onto the fire truck, and I think we made one call, which was supposed to be one call. It lasted like an hour and a half — came back and noticed that, you know, there was water flooding up here in the front — out here on the side streets. And that’s really not normal for us. We [0:33:00] —
EC: Right here.
DR: For the most part, here in this area, we stay pretty dry even in heavy rain. So when we saw that, we were pretty shocked to see like, “Wow, okay, this is — this rain’s heavy, and it’s also draining in certain areas to where it’s causing us to flood, so.
JH: Did you have to evacuate anybody from the high rises, assisted living, or healthcare facilities?
DR: No, well, I was on the fire truck that day. We did not. We did a lot of vehicle rescues, a lot of, I guess, elevated parking areas or garages and stuff like that. A territory next to us did evacuate an assisted living complex. But for the most part, everybody that was here in downtown, they either knew like, “Okay, this is [0:34:00] is kind of like a safer area than the west side or the south side.” And so they kind of just gauged it, and they were pretty responsible to do that.
EC: There was only one interesting run that we had — saving someone from something. We have a lot of homeless around here. And one of them had actually climbed a tree to get away from the water. Someone — a passer-byer saw them — that there’s a person stuck in the tree. And I guess they waved them down that, “Hey, I need help.” And so they had to get the rescue boat in the water and go get him out of the tree, but.
JH: Were either of you assisting at the George R. Brown Convention Center?
EC: I did not.
DR: No, we did not. We — I was asked. I stayed here for a few days before they transferred me over to another part of town that really needed me. And they kind of just told me, “Hey, you might be going to George R. Brown to assist them.” But I never got called.
JH: And [0:35:00] how did Harvey compare to the other past floods or storm events that you were worked previously?
EC: I think it was two years previous to that was the Memorial Day floods. I was — we were on shift that night also. And I know, again, we made multiple — just getting people out of their vehicles. But you know, by about 2 o’clock in the morning, the water from that one was subsiding to where Harvey it did not. But that same night we had made a fire, and they lost a lot more of their property. Because it took us so long to get there, because we couldn’t drive fast through the water. And where it was, other people that were closer were already on different calls. So it was farther out units that had to get there, so that apartment complex lost a lot more property than what it could have.
DR: Yeah, speaking on that, resources [0:36:00] were a lot more limited this time like she was saying with the fire. I was here on three different shifts — two different shifts I worked — that I was on. We made two fires, and normally, a building that’s three or four stories high, you’d have like so many people. We have half of the staff, because they just couldn’t get to our area. They were flooded in or vice versa. We got called out to like Station 6 — in that area. And for us, it’s right down the street if we can get there. So it took us 20 minutes just to get to the — you know, the house on fire. We get there, and it’s only one firetruck working the whole thing. So it was definitely harder for the guys, but it’s one of those things. We just — we don’t stop. We — if we get called out, we find a way. We go around. We drive, and then we take care of business. But we were definitely [0:37:00] short on some areas just because of the flooding. It was just — we couldn’t get the firetrucks through, so.
JH: With the public, some private citizens came out and wanted to assist. Did any of those private citizens come to this station to come assist in any way?
DR: No, not so much the station. It was actually mainly during calls. I remember that night. The first night where the big, heavy rain hit. We had a break — like an hour and a half break. And then I got dispatched — we all got dispatched to the south side of Houston. And when we get there, I mean, there is busses loaded up of people who had evacuated. And instead of just being, you know, 10, 15 firemen trying to [0:38:00] evacuate, there were some men and women who were like, “Hey, you know what? We’re able to assist.” And they’d get out there in water and help. So it was mainly on-scene where we saw — or I at least saw a lot of citizens come out and help and assist each other. You know, they kind of knew that people needed help. And they’d go in the water and assist. So I saw a lot of that.
JH: Do you feel we are better prepared for future floods and storms?
EC: Like Rocha was saying, we train all the time for this. It was out of our control, I guess. But I mean, we did get new vehicles and more boats. But like as firefighters, I think — I mean, we were prepared. We did what we could with what we had.
DR: Yeah, and usually, [0:39:00] every time we have a kind of event like this happen where it’s a flooding or it’s something big, we always learn from previous events. Or we know, “Hey, you know what? We noticed that this street floods real easily. And it’s starting to become a habit,” or something like that, we need to keep an eye on different routes. So we definitely are getting better. I don’t know if we’re a hundred percent, but I think we definitely took care of business. They called, and everyone we could help, we did. And so it’s one of those things. We just keep learning, but.
JH: How did you feel about the City of Houston and their plan of action for Hurricane Harvey? Like outside of Houston, there was a lot of backlash with the decision not to evacuate. How did you feel about [0:40:00] how everything was decided before Hurricane Harvey?
DR: That’s one of those things that’s hard. It’s hard.
EC: Because I think on a personal — nothing to do with the fire department. Where, say if it was my house, I would rather stay and see the damage that’s going to happen and what I can save. But I — it’s hard to say.
DR: Yeah, and it’s one of those things, too. We — previous times have shown us, “Hey, we need to evacuate.” Well, we evacuated, and nothing ever happened. You know, so all these people probably have doubts of when we need to evacuate or not — when to listen to the news media. I know the news media does its best to try to cover certain things and the weather. And all the mayor has is his plans of action on when to have us evacuate or not. And so [0:41:00] it’s hard to try to figure out what’s really going to happen.
And I mean, we kind of try to stay together on what we’re going to do. If the mayor or the people that do this plan say, “Hey, we’re not going to evacuate,” then we have to figure out — if they don’t evacuate, these are our plans of action. If they did evacuate, it would have been a completely different plan of action. It’s just one of those things. We — it might be frustrating to some people, you know, whether to evacuate or not, especially the citizens, because they’re the ones that we’re trying to lead to try to make sure that they get out safely or whatnot. And then this happens.
And evacuating a big city like this, it takes a lot of other things and parts to kind of move together smoothly for them to evacuate the right way. And so it’s two different action plans. And I think, at the time — because we weren’t really a hundred percent sure [0:42:00], we kind of just said, “Hey, we’re not going to do it,” and did what we could. So just really focus on that — on trying to execute whatever we’re told and figure out our action plan, so.
JH: I’m hearing that you were working and trying to help others. How about your family and homes? Were they flooded or anything?
DR: No, I was fortunate. My actual call I was talking about earlier, when we got dispatched to the south side of town, it was the exit where my mom and sisters and family live. And so I was concerned that their house was flooding, because that’s where we had to go do water rescues. And no, they all called me. In between runs, I got to talk to my kids. They were safe and stuff. So I — in the six days that I worked [0:43:00], every time I had a chance — yeah, our squad runs all over the city. One of the busiest [unclear, 0:43:24]. But yeah, in between runs, we were tired and everything. And we kind of — we just made sure our families were okay. They’d call me, text, whatever.
Luckily, our station didn’t flood or anything like that. So I was able to have my phone charged, stayed safe. I’d keep it here, go make some runs, come back, and you know, keep in contact. But yeah, we were blessed not to have any major water damage. We had some stuff here or there but nothing major.
EC: I had no personal damage to my place. I lived [0:44:00] 20 feet off the floor — off the — above a garage. So we had no damage or anything. It was uphill. My parents did not have any damage either. Waters got high trying to get to my parents’ house, because my brother was actually home alone. A 20-minute drive took about an hour, because we had to take all these back roads and try to find a way to get there.
JH: Is there anything important that I have not asked that you feel is important for people to be better prepared for in the next storm or flood?
DR: I just really suggest people to listen [0:45:00], especially in these times where — if we know there’s a storm coming — and let’s just say we’re not evacuating again, listen to the certain tips that they’re giving you. Like don’t drive your vehicles down, you know, high water or water that’s present. A lot of people think that, “Oh, I have a truck,” or, “I have a van,” or, “I could make this road.” We’ve made so many people. Fortunately, we were able to get to them. And you know, they could have risked having construction from two days ago and gone down and been submerged. Like that’s just terrible things that other firefighters around the city have made. Or they got trapped and — it’s just one of those things. Driving with high water’s just — don’t do it. I know a lot of people say, “Well, I had to.” I mean, your life could be at risk.
The other thing is knowing your city. I know some people don’t know the city as well, but knowing your city — knowing where [0:46:00] it floods if it does flood. Even if the mayor or the city or HFD/HPD tell you we’re not going to evacuate but you know your subdivision might evacuate, go ahead and just take that preventative. “You know what? Let me gather my stuff. Let me take some things and move.” That way, you keep yourself safe, and you can avoid that — you know, having to get rescued or — and I know this happened overnight. So it was hard — but just keeping up with the weather. Sometimes people don’t keep up with that kind of stuff, so just being more aware of that. It definitely made me aware of it. I don’t watch the news as much. I don’t — but after this — after big events like this, I’m like, “Okay, I need to start doing certain things.” So yeah, just kind of listening to that.
EC: I agree. Yeah.
DH: I have a question.
JH: Uh-huh.
DH: I have a question I just thought about while he was talking to [0:47:00] you. Now that our downtown has been rebuilding in the flooded areas for the last 14 months, has that changed the type or the number of calls that you’ve received with all that construction going on, especially in the northwest part of town and the theater district?
EC: Not really. I mean, I wouldn’t say so, because since the businesses were closed and they were repairing them, there weren’t the people there to, say, get hurt or have that accident for them to call at the Alley Theater and everything.
DR: Yeah, and a lot of the construction, too, are your big high rises. Some of these garages, like the Chronicle Building, got torn down. So that just collected a lot of water. It was one of those lucky things that it was fenced in. We didn’t get many calls on that. And now, too, when we have heavy rain, this area really floods well, but [0:48:00] what I get worried about, and which happened, was all that water that goes underneath the tunnels and downtown. Yeah, that causes a big problem. Just — and then your typical areas that flood from the bridges and stuff like that. When those have construction, yeah, you get a lot more water being collected. People just don’t know. They’re like, “Oh, I haven’t been here in over a month.” Well, they just started repairing the bridge, and there’s heavy water.
So that — it does change it somewhat, but when you look at the numbers, it — we’re — it’s not enough for us to really notice that much. We’re just more aware of like the areas that are under construction. We know the construction out here on Smith. And you know, certain areas, we know there’s going to be construction there. If there’s a heavy rain, we know that that’s going to be one of our main areas to be concerned about. As firefighters, we have to know the construction areas of the streets — just because [0:49:00] we need to get around to try to make our calls faster and safer. But — and so we kind of keep that in mind.
DH: Okay.
JH: I think that covers everything. Thank you for your time.
EC: Thank you.
JH: Not a problem.
DH: Thank you.
DL: – make sure that everybody’s taken care of, the resources are where they need to be, and all this. And so there’s — it’s hard to control those individuals. They’re a Godsend — no doubt about it. But how do we control what they’re doing and try to stay organized? It’s hard. And thank God they were here. And they were very helpful. But it’s the organizational aspect of it that makes it tough.
JH: Do you think we are better prepared for future flooding?
DL: I think we get a little bit better each time. Are we a hundred percent? I don’t know, but we’re getting better. We’re getting better. We have more high-water vehicles. We have more resources to — we have probably — I don’t know. Maybe we might have triple the resources today [0:50:00] that we had during Harvey. We have reacted and gotten a lot of those resources now. So yeah — yes, we’re probably better prepared.
JH: How did you feel the way the City of Houston operated and their plan for when Hurricane Harvey came? Because you might have heard on social media and news outside the backlash of not evacuating certain parts.
DL: It’s one of those – well, I’m on camera – darned if you do, darned if you don’t type of things. If you tell everybody to evacuate and it’s not needed, you’re in trouble. If you tell everybody not to evacuate and something bad happens, you’re in trouble. So it’s kind of no-win situation sometimes, you know. So look at the — was it Rita? I get them confused — where we had the big evacuation. And from here to my house up the other side of Conroe, it was a backlog of people. And people died out on the freeway, you know. So [0:51:00] it’s a tough call. I don’t know the right call. Maybe I’m lucky I’m not in that position to make that call.
JH: Were there any difficult experiences that you witnessed or heard about?
DL: I don’t know. You get immune to it after a while. It was — it was tough all over, you know. So no, none that really stick out to me really. But like I said, sometimes my family thinks I’m a little callus to things also, so.
JH: Is there anything that you feel that is important that we have not asked that people should know to prepare for the next storm or flooding?
JH: Just prepare. Listen to what the people tell you to do. And no, not really. Have good flood insurance [0:52:00] like they said. If you flooded once, you’re probably going to flood again, so it’s just the nature of the beast.
JH: Alright. Well, thank you for your —
DL: Okay, thank you.
JH: Thank you for your time.
DL: I’ll get some of these other guys. Rocha’s probably the man. This is the guy right… [0:52:13]
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